Returns & Replacement Policy – GemstonesDekho.com

At GemstonesDekho.com, we believe in providing a simple and transparent 10-Day Return & Replacement policy to ensure your complete satisfaction.

Eligibility Criteria for Returns & Replacements:

  1. Items must be returned in their original, unused condition.
  2. Replacements are subject to inspection and approval by the GemstonesDekho team.
  3. Damages caused by improper handling or neglect are not covered.
  4. The return must include the Original Product Certificate, Invoice (original or copy), packaging, lab certificates, and any other accompanying documentation or discount coupons.

Return Policy for Loose Gemstones:

  • You can return loose gemstones within 10 days of delivery for a full refund of the gemstone’s value, subject to meeting the above criteria.
  • Please note: Shipping charges, VAT, and duties are non-refundable.

Return Policy for Customized Gemstone Jewelry:

  • Custom-made jewelry (rings, pendants, bracelets, etc.) is non-returnable for a cash refund. However, you may request a store credit worth 75% of the invoice value within 10 days of delivery, which can be used for future purchases on our website.

Cancellation Policy:

  • For jewelry orders, a 25% deduction will be applied as making charges in case of cancellations.
  • If the order cost exceeds 25% of the purchase price, the cancellation will be handled accordingly, deducting jewelry costs.
  • For orders with paid certifications, the certification cost will also be deducted in case of cancellation.

Important Points to Note:

  • Shipping charges, VAT, and duties are non-refundable.
  • The cost of return shipping will be borne by the customer.
  • Payment gateway charges, where applicable, are non-refundable. The rates are as follows:
    • ccAvenue: 2.36% for Indian debit/credit cards and Net Banking (4.72% for American Express), 3.54% for international cards.
    • PayPal: 5.19%.
      All rates include 18% GST.
  • Additional lab certificates ordered apart from the free certification provided with the gemstone will not be refunded.
  • Returns will be processed within 7-10 business days after we receive the product. Credit card or bank refunds may take an additional week to reflect in your account.

Frequently Asked Questions:

When does the 10-Day Return Period start?

The return period begins on the date of delivery, as indicated by our courier records.

I purchased multiple loose gemstones, can I return only one?

Yes, under our 100% money-back policy, you can return any gemstone within the 10-day period.

I lost the lab certificate and original packaging. Can I still return the gemstone?

The full product certificate, invoice, packaging, and lab certificates are required for a full refund. In case of missing items, you may still be eligible for a replacement or store credit. Please contact our customer support for further assistance.

Can I return a gemstone that I had set in a ring?

Custom jewelry is non-returnable for a cash refund. However, you can receive a store credit worth 75% of your invoice value for future purchases.

How should I send back a loose gemstone for return?
  • Contact our customer support team to obtain a Return Authorization.
  • Ensure all original items (product certificate, invoice, packaging, etc.) are included.
  • Send the package through a reputable courier, ensuring it is insured. Share the tracking information with us.
  • We recommend using “DTDC Plus” service for safe and timely delivery.
  • When shipping, label the package as “Artificial Jewelry” or “Astrological Product” and avoid mentioning gemstones, jewelry, or related terms to reduce the risk of theft.

Note: Ensure the package is addressed to “Fortuna Retail Pvt Ltd” to avoid undue attention.