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We understand the importance of receiving your gemstone order on time. If your order hasn’t arrived, please check your email for a tracking link provided at the time of shipment. You can also log into your account on our website to track your order’s status. In case you’re unable to track your package or there’s a delay, feel free to contact our customer support team, and we’ll assist you promptly.

Our delivery partners operate on business days and may have limited services on public holidays. Orders placed during these times may experience a slight delay. However, we strive to ensure that your gemstones reach you as quickly as possible. For more details on specific holiday schedules, you can contact our support team.

We deliver to most locations across India and internationally. You can easily check if we deliver to your area by entering your postcode at checkout. If your area is not covered, please get in touch, and we’ll do our best to find an alternative delivery solution.

Next-day delivery is available for select gemstones and regions, depending on your location and the type of gemstone purchased. Due to the delicate nature of gemstones and the need for careful handling, some products may require additional processing time. You can see available shipping options at checkout or contact our team to check eligibility.

Yes, for security purposes, we require a signature upon delivery to ensure that your gemstones arrive safely. If you’re unable to be present, please arrange for someone else to receive and sign for the package, or you can request delivery at a more convenient time. This step ensures the protection of your valuable order.